All our items are handcrafted/knit/manufactured from natural materials by various artisans which means that no two items will be exactly the same. We fully describe each item and send recorded signed for delivery to your paypal reg address. Please inspect items before signing for them and if there is any sign of damage refuse delivery. When you sign for the item you are agreeing that you received it in good condition and it will be your responsibility to resolve any damage issues with the courier. We do not accept returns unless the item has a genuine manufacturing fault or you have refused delivery.
All our products are created from Wool, Felt, Angora, Linen, Cotton to the highest standards and each item is inspected before delivery.